Monthly Archives: June 2014

How to remove an extension when there are messages waiting

Just a quick note regarding the message

Message(s) waiting; please delete message(s) first

If you try to remove a station with messages waiting, the Communication Manager will reject it if there are messages waiting. In my case, I wanted to convert a virtual station to a physical 9630, but the system won’t let me remove the station. And of course, I cannot change the type of station from Virtual to 9630 – I get this message:

"9630" Station must be removed and re-added to change type

As usual, the solution is simple once you know it. You can clear the message waiting indicator with “clear amw all xxxx“. This clears the messages flag (not the messages!) and turns off the message waiting indicator. This allows you to remove the station.