So Avaya may be selling off their contact center business and filing for Chapter 11 protection?
What does this mean to Avaya customers? Those of you who had Nortel and later became “Avaya Blue” customers went through this. Siemens ICN kind-of went through this as they changed to “Unify” and were bought a couple times.
Cisco has a huge advantage in enterprise telephony. They enjoy a great relationship with the network managers and can price their telephony solutions well under market since much of the infrastructure is already in place.
Anyway, some of you readers out there are Avaya customers, and some of you have gone through this before with Nortel. What do you think this means?
I loved the Nortel Option 11.