I recently had a strange issue with my utility servers. I have four of them on System Platform on the S8300D servers. But I was unable to log into any of them as cust nor admin. I could log into my standalone utility servers, but not the ones on system platform.
It turns our the ldap config was corrupted on the servers and Avaya needed to fix it. Once complete, the tech sent me a nice summary:
If this were to happen again, you can verify if the account works by attempting login to SSH of Dom0 or Cdom or webconsole of Cdom. If it works there, then we know that LDAP configuration is corrupted and needs to be corrected. If it happens again, have a ticket open stating that LDAP is corrupted on VUS and that /etc/ldap.conf and /etc/nsswitch.conf need to be fixed.